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Testimonials

    I am happy with the collaboration and partnerships in the project deliverables. Very accommodating and responsive

    Jamsari A.

    SPH media

    Such wonderful feedback! Well done Shazia and Maria – great teamwork! Thank you for making our customer very happy!

    Kate Collins Global Director, Custom Training and Adoption

    ServiceNow

    Hello Sachin, Hope all is well with you, I wanted to send this recognition note about Aparna's leadership in executing the Washington DC upgrade. She was tracking this closely and took full accountability to ensure the upgrade is on time with good quality. She is a fully independent and dependable person to work with. On top of that, beyond this upgrade she continuously provides improvement ideas and challenges the status quo for betterment of the ServiceNow application for APAC region. Well done Aparna! Keep it up!

    Manoj

    Air Liquide

Testimonials

  • Fully committed team 

    Head of Technology Infrastructure & Operations

    SPH

  • The team is prompt and friendly 

    Service Delivery Manager

    KPMG

  • Technical knowledge, timely execution, professional project management, transparent and trustworthy engagement partner 

    ServiceNow Product Owner

    Air Liquide

  • The most quotable part of the testimonial.

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    Person's Title

    • Elevate Customer Service with AI Transformation

    Your Trusted Partner For
    ServiceNow Transformation

    What can AI make easier for you?

    Empowering You with AI for Effortless Solutions

    AI Powered Service For

    ARE YOU IT MANAGER ?

    Boost productivity and craft exceptional employee and customer experiences. Accelerate value and platform evolution, gaining complete insight into processes and upcoming actions through dashboards and analytics.
    AI Powered Service For

    ARE YOU HR Delivery ?

    Foster daily employee well-being, develop connected and immersive experiences that accommodate flexible work, and uphold a service delivery approach centered on employees.
    AI Powered Service For

    ARE YOU Head of Risk Management ?

    Achieve substantial cost savings and reduce data, financial, and reputational risks with ServiceNow SecOps and IRM.
    AI Powered Service For

    ARE YOU CS Manager ?

    Enhance consistency, efficiency, and transparency with structured workflows. Leverage ServiceNow's capabilities through our latest solutions to elevate your customer service delivery from good to outstanding.
    AI Powered Service For

    ARE YOU HEAD OF Skill Development ?

    Join our ServiceNow-certified training for customers, partners, and new talent. Our certified instructors guide organizations through transitions, teaching both end users and process users. Proud partners of the Rise-up and Next-gen Authorized Training programs.

    AI Powered Service For IT Manager

    Boost productivity and craft exceptional employee and customer experiences. Accelerate value and platform evolution, gaining complete insight into processes and upcoming actions through dashboards and analytics.

    AI Powered Service For HR Manager

    Foster daily employee well-being, develop connected and immersive experiences that accommodate flexible work, and uphold a service delivery approach centered on employees.

    AI Powered Service For Head of Risk Management

    Achieve substantial cost savings and reduce data, financial, and reputational risks with ServiceNow SecOps and IRM.

    Ai Powered Service For Customer Service Manager

    Enhance consistency, efficiency, and transparency with structured workflows. Leverage ServiceNow's capabilities through our latest solutions to elevate your customer service delivery from good to outstanding.

    AI Powered Service For Head of Skill Development

    Join our ServiceNow-certified training for customers, partners, and new talent. Our certified instructors guide organizations through transitions, teaching both end users and process users. Proud partners of the Rise-up and Next-gen Authorized Training programs.

    Solutions as a Service

    Services For Success of Your ServiceNow Platform

    At Sgital, we are dedicated to ensuring your organization thrives with the effective use of your ServiceNow platform. What sets us apart is our deep enthusiasm for technology coupled with a strategic approach to business innovation.

    Our ServiceNow solutions are crafted to develop a robust, future-ready business model. We prioritize agility and innovation, making sure your business remains adaptable and successful in a constantly evolving environment.

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    IT Service Managment

    HR Service Delivery

    ServiceNow Trainings

    Now Platform App Engine

    IT Operations Managment

    Customer Service Management

    SecOps & Integrated Risk Managment

    Strategic Portfolio Management

    Our work cycle

    How Sgital Works?

    • Understand the business objectives
      Establish Program Governance
      Establish the project team
      Formally Kick-Off the project
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    • Conduct Process, Platform & Integration workshops
      Define, review and prioritize the product backlog
      Release Planning
      Finalize the project timeline
      Document test strategy
      Setup environment
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    • Run Agile Scrum cycles
      Define support processes and Hypercare Approach
      Execute comms & awareness roadshows
      Planning for system and UAT
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    • System testing & user acceptance testing
      Go-live planning
      Operational readiness
      Training
      Go-Live
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    • Operational handover
      Hypercare Support
      Lessons learned
      Measure value and champion success
      Formally close the project
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    Industries

    Who We Help

    Industries

    At Sgital, we’re all about unlocking the full potential of ServiceNow across diverse industries. From education to retail, technology to logistics, we’re on a mission to revolutionize operations and drive excellence. We’re the wizards behind the scenes, streamlining administrative tasks for schools, boosting customer engagement for retailers, sparking innovation for tech companies, and optimizing supply chains for logistics firms.

    Our goal? To be the guiding light for our clients on their digital transformation journey. We’re not just preparing them for today’s challenges but arming them to thrive in the ever-changing landscape of tomorrow.

      Healthcare

      With our expertise in healthcare, we specialize in aiding organizations to streamline operations, manage patient data effectively, and stay compliant with regulations. Our deep industry knowledge ensures that healthcare providers can focus on what matters most: delivering quality care to patients.

      Financial Services

      In the financial sector, we offer comprehensive solutions to optimize processes, manage risks, and ensure regulatory compliance. Our wealth of experience enables financial institutions to navigate complex challenges with confidence, empowering them to focus on their core mission of serving clients and driving financial stability.

      Manufacturing

      When it comes to manufacturing, we're equipped with the insights and tools to enhance efficiency, improve production processes, and adapt to industry trends swiftly. Our tailored solutions enable manufacturers to stay competitive in a dynamic market, driving growth and innovation across their operations.

      Education

      In the realm of education, we bring expertise to streamline administrative tasks, enhance learning experiences, and foster innovation in educational institutions. Our solutions empower educators to focus on student success while ensuring seamless operations behind the scenes.

      Media and Entertainment

      For media and entertainment companies, we offer specialized support to optimize content creation, distribution, and audience engagement strategies. Leveraging our industry knowledge, we help organizations stay ahead in an ever-evolving landscape, delivering compelling experiences to audiences worldwide.

      Technology and Communications

      With our deep understanding of technology and communications, we enable companies to innovate, adapt, and thrive in a rapidly evolving digital ecosystem. From enhancing product development processes to improving customer experiences, our solutions drive success in the tech and communications sector.

      Energy and Utilities

      In the energy and utilities sector, we provide tailored solutions to optimize operations, manage resources efficiently, and drive sustainability initiatives. Drawing on our industry expertise, we help organizations navigate regulatory complexities and embrace emerging technologies to meet the demands of a changing energy landscape.

      Legal

      For legal firms, we offer specialized support to streamline processes, manage cases effectively, and ensure compliance with regulatory requirements. Our deep industry knowledge enables law firms to optimize their operations, enhance client services, and stay ahead in a competitive market.

    Sgital success stories

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    • Strategic Portfolio Management Solution

      2023

      Enabling global demand and project managers to streamline, prioritise demands for technology projects, managing agile and waterfall projects with integrations into Jira and Azure Devops.

    • Simplifying IT, Empowering Employees

      2022

      ServiceNow Pro enabled Employee Service Centre portal to connect employees with IT and HR workflows. 5 Integrations and 40 digital workflows delivered in 5 months.

    • Field Service Automation

      2022

      On the go mobile app for field agents with Asset integration, connecting data from across stockrooms to field locations, standardizing maintenance workflows with best practices.

    • Risk and Security Workflows

      2021

      ServiceNow enabled Integrated Risk Management, Audit and Security Operations workflows to enable compliance and dashboards across cyber security KRIs.

    • Finance Process Automation

      2021

      Single, easily accessible online platform with auto accounting in Oracle ERP system using 98 digital workflows such as payment, reimbursement, invoice processing, GL posting, fixed asset transfers, etc. with Japanese and Chinese language support.

    • ASSET Management Solution

      2020

      ServiceNow enabled IT Asset Management workflows to keep track of end-to-end lifecycle from onboarding to clearance.

    • Enterprise - wide digital workflows

      2020

      ServiceNow enabled Digital Workflows to enable automation of daily tasks for Legal, Sales, R&D, Admin, HR and Projects teams for large French industrial gas manufacturer.

    • Safety & Wellbeing Solution

      2019

      ServiceNow HR and GRC enabled application to help a bank achieve compliance and manage safety hazards for employees.

    • Invoice Processing App for Finance

      2019

      OCR enabled application to process and covert scanned invoices into digital format, integrated back into the client’s ServiceNow and ERP systems.

    • Digital Assistant App (Healthcare)

      2018-19

      Natural Language Processing (NLP) and Chatbot enabled Digital Assistant connecting pharma sales teams with doctors.

    • Finance Shared Services Automation

      2017

      ServiceNow enabled automation platform for Finance Shared Services providing digital experiences for employees, vendors and customers.

    • Legal Case Management

      2017

      ServiceNow enabled automation platform for legal agency supporting intelligent work assignment across departments.

    • HR Process Automation

      2017

      ServiceNow enabled automation platform for HR Shared Services energizing employees with digital experiences.

    • Security Case Management

      2018

      ServiceNow enabled automation platform for handling physical security incidents providing management insights into highly sensitive cases .

    • IT Service Management

      2018

      ServiceNow enabled service management platform to transform the speed, visibility, and agility of IT processes.

    • Performance Analytics for Customer Service

      2018

      ServiceNow performance analytics for insights into customer service quality dashboards and trend analytics.

    • Project Management Solution

      2018

      ServiceNow enabled Project Portfolio Management to enable seamless tracking of project finances, resources and updates from ideation to success.

    Some of our happy clients

    Outcomes

    30+ Customers
    60+ Projects
    5.0 CSAT
    80+ Go – Lives
    6 Regions
    40+ Team Members

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    Discover how Sgital and ServiceNow can work for you

    Ready to take the next step towards optimizing your operations? Reach out to our dedicated team today and discover how we can tailor solutions to meet your specific needs.