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Improve Your Customer Service Operations with ServiceNow CSM

Optimization with Sgital's expert implementation of ServiceNow IT Operations Management (ITOM) solutions.

Improve Your Customer Service Operations with ServiceNow CSM

Optimization with Sgital's expert implementation of ServiceNow IT Operations Management (ITOM) solutions.

ServiceNow CSM: Product Line Achievement

Sgital Solutions for ServiceNow Customer Service Management (CSM)
Case Management

Case Management

Tracks and resolves customer issues efficiently by organizing and prioritizing cases.
Multi-channel

Multi-channel

Provides support across various communication channels like phone, email, chat, and social media.
Product Entitlements

Product Entitlements

Manages customer access to products and services based on their purchases and subscriptions.
Integration to 3rd party apps

Integration to 3rd party apps

Connects with external applications to streamline workflows and enhance functionality.
Performance Analytics

Performance Analytics

Analyzes service metrics to improve customer support and operational efficiency.
Agent Workspace

Agent Workspace

Optimize customer interaction management with an intuitive interface designed for effective case handling.
Guided Decisions

Guided Decisions

Equip customer service agents with a structured troubleshooting process tailored to the cases they are managing, enhancing problem-solving efficiency.

Our Happy Clients

Outcomes

30+ Customers
60+ Projects
5.0 CSAT
80+ Go – Lives
6 Regions
40+ Team Members

Our Happy Clients

Outcomes

30+ Customers
60+ Projects
5.0 CSAT
80+ Go – Lives
6 Regions
40+ Team Members

Sgital Solutions for Exceptional Customer Workflows

Deliver When It Matters

Develop customer workflows that excel in critical moments, ensuring seamless and impactful interactions.

Expert Collaboration

Partner with our specialists to enhance adoption rates and elevate customer satisfaction, fostering a smooth transition and effective use of new systems.

Optimized Implementation

Rely on our expertise for superior product implementation and workflow design. Our collaborative approach, informed by agent insights, guarantees successful adoption and satisfaction throughout your organization.

Leverage Operations Expertise

Tap into the profound knowledge of our practice consultants, who excel in creating outstanding employee and customer experiences through unparalleled support.

Transform Your Business

Harness the power of people, processes, and technology to drive business transformation. With decades of experience, we've perfected the approach to help organizations realize their customer experience aspirations.

Transformative Benefits of Comprehensive CSM:

Enhanced Customer Satisfaction
Increased Operational Efficiency
Improved Decision-Making
Book A Meeting

Sgital Solutions for Exceptional Customer Workflows

    Deliver When It Matters

    Develop customer workflows that excel in critical moments, ensuring seamless and impactful interactions.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
    Book Free Meeting

    Expert Collaboration

    Partner with our specialists to enhance adoption rates and elevate customer satisfaction, fostering a smooth transition and effective use of new systems.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
    Book Free Meeting

    Optimized Implementation

    Rely on our expertise for superior product implementation and workflow design. Our collaborative approach, informed by agent insights, guarantees successful adoption and satisfaction throughout your organization.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
    Book Free Meeting

    Leverage Operations Expertise

    Tap into the profound knowledge of our practice consultants, who excel in creating outstanding employee and customer experiences through unparalleled support.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
    Book Free Meeting

    Transform Your Business

    Harness the power of people, processes, and technology to drive business transformation. With decades of experience, we've perfected the approach to help organizations realize their customer experience aspirations.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
    Book Free Meeting

Transformative Benefits of Comprehensive CSM:

Enhanced Customer Satisfaction
Increased Operational Efficiency
Improved Decision-Making
Book A Meeting

Sgital success stories

Book Free Meeting
2023

Strategic Portfolio Management Solution

Enabling global demand and project managers to streamline, prioritise demands for technology projects, managing agile and waterfall projects with integrations into Jira and Azure Devops.
2022

Simplifying IT, Empowering Employees

ServiceNow Pro enabled Employee Service Centre portal to connect employees with IT and HR workflows. 5 Integrations and 40 digital workflows delivered in 5 months.
2022

Field Service Automation

On the go mobile app for field agents with Asset integration, connecting data from across stockrooms to field locations, standardizing maintenance workflows with best practices.
2021

Risk and Security Workflows

ServiceNow enabled Integrated Risk Management, Audit and Security Operations workflows to enable compliance and dashboards across cyber security KRIs.
2021

Finance Process Automation

Single, easily accessible online platform with auto accounting in Oracle ERP system using 98 digital workflows such as payment, reimbursement, invoice processing, GL posting, fixed asset transfers, etc. with Japanese and Chinese language support.
2020

ASSET Management Solution

ServiceNow enabled IT Asset Management workflows to keep track of end-to-end lifecycle from onboarding to clearance.
2020

Enterprise - wide digital workflows

ServiceNow enabled Digital Workflows to enable automation of daily tasks for Legal, Sales, R&D, Admin, HR and Projects teams for large French industrial gas manufacturer.
2019

Safety & Wellbeing Solution

ServiceNow HR and GRC enabled application to help a bank achieve compliance and manage safety hazards for employees.
2019

Invoice Processing App for Finance

OCR enabled application to process and covert scanned invoices into digital format, integrated back into the client’s ServiceNow and ERP systems.
2018-19

Digital Assistant App (Healthcare)

Natural Language Processing (NLP) and Chatbot enabled Digital Assistant connecting pharma sales teams with doctors.
2017

Finance Shared Services Automation

ServiceNow enabled automation platform for Finance Shared Services providing digital experiences for employees, vendors and customers.
2017

Legal Case Management

ServiceNow enabled automation platform for legal agency supporting intelligent work assignment across departments.
2017

HR Process Automation

ServiceNow enabled automation platform for HR Shared Services energizing employees with digital experiences.
2018

Security Case Management

ServiceNow enabled automation platform for handling physical security incidents providing management insights into highly sensitive cases .
2018

IT Service Management

ServiceNow enabled service management platform to transform the speed, visibility, and agility of IT processes.
2018

Performance Analytics for Customer Service

ServiceNow performance analytics for insights into customer service quality dashboards and trend analytics.
2018

Project Management Solution

ServiceNow enabled Project Portfolio Management to enable seamless tracking of project finances, resources and updates from ideation to success.

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Discover how Sgital and ServiceNow can work for you

Ready to take the next step towards optimizing your operations? Reach out to our dedicated team today and discover how we can tailor solutions to meet your specific needs.

Ready to Assist You

Elite ServiceNow® Certified Partner

As an Elite ServiceNow® Certified Partner, Sgital's CSM Practice has the expertise to deliver the full ServiceNow® CSM ecosystem to your organization.

Our team ensures seamless integration and helps you maximize the platform's benefits.