First Digital bank to get an approval to commence operations in Malaysia that enables local micro-SMEs and other financially underserved segments such as gig economy workers to access a suite of financial services that will serve them through their lifecycle.

The organization acknowledged the necessity to improve their IT and asset management processes, seeking to replace cumbersome manual tracking methods like Excel spreadsheets, Word documents, and email with a centralized platform designed to streamline operations and boost overall efficiency.

The successful implementation of Sgital’s GoAI® Service Operations Workflow introduced a unified portal that offered the organization's staff a single point of access. This change allowed employees to use their preferred devices, such as tablets or laptops, to access support services, complete tasks, and search for knowledge articles. By optimizing IT workflows, we streamlined and standardized their IT service processes. The subsequent implementation of ServiceNow® Hardware Asset Management further enhanced tracking capabilities and ensured that asset information was both updated and easily accessible. This centralized system enabled staff to make informed decisions and maintain accurate inventory records.

The organization benefited from a one-stop service portal that provided a centralized platform to connect with users, streamlining asset management by improving tracking, maintenance, and other asset-related activities. This resulted in enhanced accuracy, reduced workloads, and increased productivity in managing hardware assets. We configured out-of-the-box Incident, Problem, and Change Management processes, integrated Jump Cloud SSO, and provided a data upload utility for Software Entitlement Data. The accelerated implementation timeline enabled the deployment of three Service Operations modules within just four months.