A global Big 4 consulting company’s Singapore office, that provides audit, tax and advisory services, working closely with clients in SE Asia, helping them to mitigate risks and grasp opportunities.

As one of the world’s most respected service providers, the Big 4 wanted to provide its internal teams with proven processes and tools to work smarter and continually enhance client services. The client wanted to adopt best practice IT Service Management, IT Asset Management and Enterprise Service Management processes, and scale up rapidly to provide consistent user experience for all employee services.

Using ServiceNow® IT Service Management Pro to start with, we adopted, standardized and implemented 8 ITSM modules and 11 workflows in phase 1. The solution enabled the team to adopt best practices, manage work more efficiently and replaced an old legacy ITSM application.

Digitized paper approval forms into digital workflows and standardized processes by adopting best practices. Automated time-consuming asset management tasks, including asset repair, loan, purchase, damage, and lost assets. Integrated with the HR system SuccessFactors to manage user and organizational data, and implemented employee onboarding and clearance workflows.