A global technology enabler providing innovative customer-centric solutions and services for healthcare, petrol retail, data center, enterprise system and security industries.  The company has been redefining industries since 1983 and is known for its deep industry know-how, developed across organizations and supported by new digital technologies and business models.

Paper based applications and approval process for workflows managed by HR and Admin team like pre-onboarding, onboarding, Laptop request, travel & travel accommodation request, were tedious and time consuming. No systematic control over approvals, no visibility of approval status, chances of wrong approvals, long waiting times and excessive processing were some of the operational challenges in the process.

Using ServiceNow Now® platform, created forms, auto task generation and approval workflows for HR & Admin Desk: Laptop Request, Software and part replacement, Catering and refreshment, Name card, Purchase, Travel additional request, Travel accommodation & Staff Advance, Facility Maintenance, Agreement/Contract Stamping Request, Access card, e-claim, Password reset, Personal update, Premise access card, Pre-onboarding, Onboarding, Letter, Manpower requisition request. The digital workflows automate the approval process based on complex approval rules and matrix.

Forms, digital workflows, notifications, and all related components were developed to support daily tasks. Tickets are now managed more efficiently through built-in data validation and automation rules. Users benefit from clear visibility, allowing them to track discrepancies or data manipulation during the approval workflow. Additionally, end users receive real-time updates regarding their cases.