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Improve Your Customer Service Operations with ServiceNow CSM

Optimization with Sgital's expert implementation of ServiceNow IT Operations Management (ITOM) solutions.

ServiceNow CSM: Product Line Achievement

Sgital Solutions for ServiceNow Customer Service Management (CSM)
Case Management

Case Management

Tracks and resolves customer issues efficiently by organizing and prioritizing cases.
Multi-channel

Multi-channel

Provides support across various communication channels like phone, email, chat, and social media.
Product Entitlements

Product Entitlements

Manages customer access to products and services based on their purchases and subscriptions.
Integration to 3rd party apps

Integration to 3rd party apps

Connects with external applications to streamline workflows and enhance functionality.
Performance Analytics

Performance Analytics

Analyzes service metrics to improve customer support and operational efficiency.
Agent Workspace

Agent Workspace

Optimize customer interaction management with an intuitive interface designed for effective case handling.
Guided Decisions

Guided Decisions

Equip customer service agents with a structured troubleshooting process tailored to the cases they are managing, enhancing problem-solving efficiency.

Our Happy Clients

Outcomes

30+ Customers
60+ Projects
5.0 CSAT
80+ Go – Lives
6 Regions
40+ Team Members

Sgital Solutions for Exceptional Customer Workflows

    Deliver When It Matters

    Develop customer workflows that excel in critical moments, ensuring seamless and impactful interactions.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
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    Expert Collaboration

    Partner with our specialists to enhance adoption rates and elevate customer satisfaction, fostering a smooth transition and effective use of new systems.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
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    Optimized Implementation

    Rely on our expertise for superior product implementation and workflow design. Our collaborative approach, informed by agent insights, guarantees successful adoption and satisfaction throughout your organization.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
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    Leverage Operations Expertise

    Tap into the profound knowledge of our practice consultants, who excel in creating outstanding employee and customer experiences through unparalleled support.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
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    Transform Your Business

    Harness the power of people, processes, and technology to drive business transformation. With decades of experience, we've perfected the approach to help organizations realize their customer experience aspirations.

    Enhanced Customer Satisfaction
    Increased Operational Efficiency
    Improved Decision-Making
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Transformative Benefits of Comprehensive CSM:

Enhanced Customer Satisfaction
Increased Operational Efficiency
Improved Decision-Making
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Discover how Sgital and ServiceNow can work for you

Ready to take the next step towards optimizing your operations? Reach out to our dedicated team today and discover how we can tailor solutions to meet your specific needs.