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Improve your IT Visibility, Health, and Optimization With ServiceNow ITOM

Optimization with Sgital's expert implementation of ServiceNow IT Operations Management (ITOM) solutions.

Improve your IT Visibility, Health, and Optimization With ServiceNow ITOM

Optimization with Sgital's expert implementation of ServiceNow IT Operations Management (ITOM) solutions.

Solve IT Issues Before They Occur

Leveraging our expertise, we empower you to detect and diagnose service issues, gaining valuable visibility into your operations footprint for optimized performance.
CMDB

CMDB

Configuration Management Database (CMDB) centralizes IT asset and configuration data for efficient management, tracking, and decision-making.
Hardware Asset Management Workflows

Hardware Asset Management Workflows

Streamlined processes for tracking, maintaining, and optimizing the lifecycle of physical IT assets, ensuring accountability and minimizing downtime.
Integrations

Integrations

Seamless connections between systems and tools, enhancing data flow, automation, and collaboration across IT operations and business functions.

Our Happy Clients

Outcomes

30+ Customers
60+ Projects
5.0 CSAT
80+ Go – Lives
6 Regions
40+ Team Members

Our Happy Clients

Outcomes

30+ Customers
60+ Projects
5.0 CSAT
80+ Go – Lives
6 Regions
40+ Team Members

Modernize IT Operations Management – ServiceNow ITOM

Legacy Tool Obsolescence

ServiceNow ITOM modernizes IT operations by overcoming the limitations of outdated tools and approaches, providing a comprehensive understanding of infrastructure components supporting each service.

Real-Time Cost Mapping

ServiceNow ITOM enables accurate cost mapping to real-time services by department, bridging the gap between service provision and cost allocation for enhanced financial transparency.

Service-to-Infrastructure Mapping

Gain insight into the underlying infrastructure supporting each service with ServiceNow ITOM, utilizing intuitive dashboards for detailed exploration and understanding of system health and dependencies.

Detailed System Visualization

Drill down into intricate system maps with ServiceNow ITOM, empowering IT teams to analyze and optimize infrastructure health and performance for improved service delivery.

Use of Artificial Intelligence in IT Operations Management with ServiceNow ITOM

Automated Efficiency
Visibility Enhancement
Control Optimization
Operational Automation
Book A Meeting

Modernize IT Operations Management – ServiceNow ITOM

    Legacy Tool Obsolescence

    ServiceNow ITOM modernizes IT operations by overcoming the limitations of outdated tools and approaches, providing a comprehensive understanding of infrastructure components supporting each service.

    Automated Efficiency
    Visibility Enhancement
    Control Optimization
    Operational Automation
    Book Free Meeting

    Real-Time Cost Mapping

    ServiceNow ITOM enables accurate cost mapping to real-time services by department, bridging the gap between service provision and cost allocation for enhanced financial transparency.

    Automated Efficiency
    Visibility Enhancement
    Control Optimization
    Operational Automation
    Book Free Meeting

    Service-to-Infrastructure Mapping

    Gain insight into the underlying infrastructure supporting each service with ServiceNow ITOM, utilizing intuitive dashboards for detailed exploration and understanding of system health and dependencies.

    Automated Efficiency
    Visibility Enhancement
    Control Optimization
    Operational Automation
    Book Free Meeting

    Detailed System Visualization

    Drill down into intricate system maps with ServiceNow ITOM, empowering IT teams to analyze and optimize infrastructure health and performance for improved service delivery.

    Automated Efficiency
    Visibility Enhancement
    Control Optimization
    Operational Automation
    Book Free Meeting

Use of Artificial Intelligence in IT Operations Management with ServiceNow ITOM

Automated Efficiency
Visibility Enhancement
Control Optimization
Operational Automation
Book A Meeting

Sgital success stories

Book Free Meeting
2023

Strategic Portfolio Management Solution

Enabling global demand and project managers to streamline, prioritise demands for technology projects, managing agile and waterfall projects with integrations into Jira and Azure Devops.
2022

Simplifying IT, Empowering Employees

ServiceNow Pro enabled Employee Service Centre portal to connect employees with IT and HR workflows. 5 Integrations and 40 digital workflows delivered in 5 months.
2022

Field Service Automation

On the go mobile app for field agents with Asset integration, connecting data from across stockrooms to field locations, standardizing maintenance workflows with best practices.
2021

Risk and Security Workflows

ServiceNow enabled Integrated Risk Management, Audit and Security Operations workflows to enable compliance and dashboards across cyber security KRIs.
2021

Finance Process Automation

Single, easily accessible online platform with auto accounting in Oracle ERP system using 98 digital workflows such as payment, reimbursement, invoice processing, GL posting, fixed asset transfers, etc. with Japanese and Chinese language support.
2020

ASSET Management Solution

ServiceNow enabled IT Asset Management workflows to keep track of end-to-end lifecycle from onboarding to clearance.
2020

Enterprise - wide digital workflows

ServiceNow enabled Digital Workflows to enable automation of daily tasks for Legal, Sales, R&D, Admin, HR and Projects teams for large French industrial gas manufacturer.
2019

Safety & Wellbeing Solution

ServiceNow HR and GRC enabled application to help a bank achieve compliance and manage safety hazards for employees.
2019

Invoice Processing App for Finance

OCR enabled application to process and covert scanned invoices into digital format, integrated back into the client’s ServiceNow and ERP systems.
2018-19

Digital Assistant App (Healthcare)

Natural Language Processing (NLP) and Chatbot enabled Digital Assistant connecting pharma sales teams with doctors.
2017

Finance Shared Services Automation

ServiceNow enabled automation platform for Finance Shared Services providing digital experiences for employees, vendors and customers.
2017

Legal Case Management

ServiceNow enabled automation platform for legal agency supporting intelligent work assignment across departments.
2017

HR Process Automation

ServiceNow enabled automation platform for HR Shared Services energizing employees with digital experiences.
2018

Security Case Management

ServiceNow enabled automation platform for handling physical security incidents providing management insights into highly sensitive cases .
2018

IT Service Management

ServiceNow enabled service management platform to transform the speed, visibility, and agility of IT processes.
2018

Performance Analytics for Customer Service

ServiceNow performance analytics for insights into customer service quality dashboards and trend analytics.
2018

Project Management Solution

ServiceNow enabled Project Portfolio Management to enable seamless tracking of project finances, resources and updates from ideation to success.

Connect with our team

Discover how Sgital and ServiceNow can work for you

Ready to take the next step towards optimizing your operations? Reach out to our dedicated team today and discover how we can tailor solutions to meet your specific needs.

Is your CMDB ready for Service Mapping?

CMDB Health Check

Get A CMDB Health Check

A Sgital CMDB Health Check offers invaluable insights into your current status, identifies existing gaps, and provides a strategic roadmap for optimizing the future of your CMDB.